Shipping Policy

Thank you for shopping with The Turkey & The Fox. We take pride in carefully preparing and shipping your order so it arrives safely. Please read our shipping policy below for details on how we handle processing, delivery, and responsibilities.

Processing Times

  • All orders are processed within 2-3 business days  (excluding weekends and holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there will be a significant delay in your order.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout
  • Estimated delivery times: Standard Shipping: 5–15 business days. (Don't forget we ship from Alaska.) 
  • Delivery delays can occasionally occur due to weather, customs, or carrier service disruptions.

Shipment Locations

  • We currently ship within the United States.
  • At this time, we do not offer international shipping through our website. For international inquiries, please contact us directly at info@theturkeyandthefox.com.

Shipment to P.O. Boxes and APO/FPO Addresses

We do not ship to P.O. Boxes, APO/FPO, and DPO addresses.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking will be active within 24 hours.

Damages & Lost Packages

  • We are not liable for products that are lost, stolen, or damaged during shipping.
  • If your order arrives damaged, please contact the carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim, as the carrier may request photos or inspection.

Packaging & Sustainability

We strive to ship responsibly and use recycled and recyclable packaging materials (paper) whenever possible. Rugs are wrapped securely to protect them during transit.

*At this moment we unfortunately also use plastic wrap to protect rugs from potential water damage. Please let us know if you have a better alternative. Because WE DO NOT LIKE PLASTIC.